Resume

QUALIFICATIONS

Technology Strategies  ~  Risk Mgmt & Cyber Security  ~  IT Operations & Architecture  ~  Visionary Leadership

Technology Executive and Consultant recognized for creating business value in both Fortune 500 and Startup companies by combining technology strategies with business and financial goals.  Credited with resolving critical technology issues while developing business and global management partnerships to deliver Content, Products, and Strategies supporting e-Commerce, Healthcare, and Financial Services operations.

EDUCATION & CERTIFICATIONS

Certified Master of Business Administration (CMBA) June 2010

INTERNATIONAL CERTIFICATION INSTITUTE

MBA in Information Technology Management Dec. 2009

WESTERN GOVERNORS UNIVERSITY

Technology Association of Georgia CIO Series Dec. 2009

KENNESAW STATE UNIVERSITY

Security Management and Leadership (GSLC Gold) Sept. 2009

GLOBAL INFORMATION ASSURANCE CERTIFICATION (GIAC)

Bachelor of Science in Computer Science with Honors

UNIVERSITY OF MARYLAND

PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS

WESTERN GOVERNORS UNIVERSITY Aug. 2008-Dec. 2009

MBA Candidate

Wanting to improve my broad business understanding, strategic vision, and interpersonal skills I enrolled in WGU’s MBA program specializing in Information Technology Management. This program included five domains of study and the completion of a written & oral capstone project.

NEXT GEN GAME- OUTSPARK, INC. Jan.-Aug. 2008

Vice President of Technology & CTO            (6 month contract – with extension)

Recruited to rebuild a failed infrastructure, and resurrect failed relationships with Production Managers and Korean Development Partners while delivering a scalable and secure Online Gaming and Ecommerce Platform.

• Restored Gaming and Ecommerce Operations, assumed Ownership of daily Operations of several departments including, Application Development & Engineering, Data Center Operations (US & Korea), Network Operations, and Production Control.  Accountable for all Software Development Lifecycles (SDLC).
• Led U.S. and Korean development teams through Architecture, Infrastructure, Network, and platform reviews to identify weaknesses, streamline Operations, and increase platform reliability through Virtualization
• Raised the availability and reliability of production environments across multiple data centers, applications, and network Infrastructure to 99.95% in compliance with Customer Service Level Agreements (SLAs).
• Strengthened relationships and communications with critical Korean development partners through the implementation of SaaS email, a Business Process Management (BPM) system and Cloud-based storage
• Produced $100,000+ in annual savings and revenue, by negotiating content contracts with Yahoo, Google & EmailLabs, and content distribution (CDN), broadband, and hosting contracts with Akamai, AT&T, and GNI.
• Reduced content publishing time from weeks to minutes by implementing a Content Management System (CMS) that allowed Product Manages & Owners to release content independent of application code releases
• Improved Registration conversions 45% by enhancing user experience, funnel flow and SEM campaigns
• Platform exp: Firewalls, Virtualization, SasS, Unix, Windows, PHP, MySQL, ASP, Flash, Java, C++ and .Net

RED ENVELOPE May 2006-Oct. 2007

Director of Technology                                                                            (company sold in 2007)

Recruited to turn-around a dysfunctional organization and to design and develop a technology roadmap that scaled Infrastructure and Applications (Ecommerce, CallCenter, HelpDesk, and Warehouse Mgmt) in accordance with cylical demands and User Experience while cutting costs & obtaining SOX & PCI compliance.

• Led Architects, Engineers, Sys Admins, and DBA’s through infrastructure, network, and platform reviews to identify weaknesses, streamline operations, and increase platform reliability.
• Improved system reliability by designing and implementation a Pillar Data System SAN/NAS system replacing 85% of all production data systems (inc: Exchange & BBES) with no downtime
• Improved network reliability by replacing 13 Point-to-Point networks with a fully redundant MPLS WAN
• Reduced unplanned outages by 75% by creating Data Center threshold monitoring & analysis systems
• Quadrupled (4x) search performance and avoided added leasing and licensing costs through the development of a Virtualized Cloud Application Cache e-Commerce storefront
• Achieved 95% customer satisfaction and 99.995% uptime on all technology platforms, including mainframe, web, telecommunications, supply chain/logistic systems, billing, and security within 6 months.
• Produced roadmaps, metrics, a software development lifecycle, and approval systems resulting in a better aligned IT organization with budget growth at all locations while reducing overall spending by 35% annually
• Led effort to obtain Sarbanes Oxley (SOX) & Payment Card Industry (PCI) compliance using ITIL & COBIT frameworks; created and chaired the Executive Steering committee
• Prepared roadmap and budget presentations; drafted the 10K and 10Q filings for the SEC and shareholders
• Established Business Intelligence (BI) reporting encompassing Sales, Web Analytics, SEO & SEM, Customer Satisfaction, and Ad (E-mail & Web) Conversion Rates.  Implemented Salesforce.com to act on BI data.
• Negotiated and oversaw technology deals, partnerships and contracted Service Level Agreements (SLAs)
  • Managed the business wide deployment of Oracle Financials (Oracle 11i), data-mart and data-warehouse systems, utilizing SQL Server and Marketing analytics with Google Analytics & Business Objects.
• Platform exp: Network Infrastructure, Firewalls, Load Balancers, Unix, Windows, MVS, Java, C++ and .Net

TECHNOLOGY CONSULTING SERVICES Aug. 2004-May 2006

Consultant

Started an independent consulting business working with clients to develop Enterprise Architectures and Operational processes necessary for continued growth and development during the post Dot-com bubble.

• BlueShield of California:  Navigated siloed business environments to design an organization and the processes to in-source application maintenance and support for 250 applications requiring HIPAA Compliance
• First Republic Bank:  Designed Customer Service and Operational processes for the Client Support Organization of the company’s first Online Financial Services Start-up company – Finaplex
• Rhapsody of RealNetworks Inc.:  Redesigned the Rhapsody Application and Database Architecture to scale concurrent user sessions from 8,000 to 50,000 in 2 months.  Developed the Operations and Business Intelligence systems to support 24x7x365 Operations in accordance with Service Level Agreements (SLAs)

CHARLES SCHWAB & CO. May 2000-July 2004

Senior Manager

Led multi-million dollar budgets and teams during drastic economic downturns covering Project & Program Management, End-of-Life and Technology Refresh initiatives, Java Application Development, E-Commerce Platform Architecture, Agile & Component Based Development (CBD) and Schwab.com Release Management.

• Produced and created first highly available Service Orientated Application (SOA) for on-shore/off-shore availability, Schwab Open Source Software program, and phased deployment processes.
• Managed the IBM AIX to Linux, IBM WebSphere v3.x to v4.x, and Windows NT to XP Platform migrations.
• Saved $2,000,000 in a single Quarter by resolving Mainframe and Client Server project conflicts.
• Developed & Managed Branch Technology Refresh, piloting new technologies and upgrading 200+ branches
• Recipient Charles Schwab CIO Excellence Awards for Innovation and Extraordinary Teamwork.

Additional Experience

FRITZ COMPANIES INC., Manager Enterprise Systems; U.S. DEPARTMENT OF DEFENSE, Senior Computer Specialist (GS-11); U.S. AIR FORCE, Rank E5; Certified Dive Master; NATO-AFSOUTH Rescue Diving Organization, Organizer & Lead